Payment policy

Last updated: June 1, 2026

At Murano Shutters Inc., every transaction is handled with the same attention to detail we dedicate to our pieces. This page outlines everything you need to know about accepted payment methods, pricing, currency, and the specific conditions that apply to bespoke commissions and B2B orders.

Accepted payment methods

Murano Shutters Inc. accepts the following payment methods:

  • Credit and debit cards — Visa, Mastercard, American Express

  • PayPal — for secure online payments

  • Bank transfer — available on request for bespoke commissions and B2B supply agreements

All card payments are processed through encrypted, PCI-DSS-compliant systems. Murano Shutters Inc. does not store card details at any stage of the transaction.

Currency and pricing

All prices on muranoshutters.com are displayed in US dollars (USD), unless otherwise indicated.

Prices include applicable taxes in accordance with the regulations in force in the destination country.

Note: customs duties, import taxes, and any other charges due in the recipient's country are the sole responsibility of the buyer, unless otherwise agreed in writing. For further details, consult our shipping page.

Payment timing

For standard orders, full payment is required at the time of checkout.

For bespoke commissions — including custom chandeliers, custom mirrors, custom rugs, and custom wallpaper — the following deposit structure applies:

  • 50% deposit due at the time of written order confirmation

  • 50% balance due before shipment

The deposit is non-refundable if the customer cancels the order after production has commenced. This condition reflects the entirely bespoke nature of each piece, produced exclusively to the customer's specifications.

For B2B supply agreements and wholesale partnerships, alternative payment terms may be arranged. Contact us at store@muranoshutters.com or visit the architects and interior designers and contract & hospitality pages for further information.

Order confirmation

A purchase contract is considered concluded at the moment Murano Shutters Inc. sends the written order confirmation by email.

For bespoke commissions, the order becomes binding only after both parties have confirmed the quote in writing.

Murano Shutters Inc. reserves the right to refuse or cancel an order in the event of:

  • Errors in pricing or product description

  • Lack of product availability

  • Suspected fraudulent activity

  • Inability to verify payment details

In the event of cancellation on our part, any amount already charged will be refunded in full within 14 business days.

Payment security

All online transactions on muranoshutters.com are protected by SSL encryption. Card payments are processed through certified third-party providers; at no point does Murano Shutters Inc. have access to your full card details.

If you suspect any unauthorised use of your payment information, please contact us immediately at store@muranoshutters.com.

Refunds

Refunds are issued in accordance with our returns policy.

Where a refund is due, the amount will be returned to the original payment method within 14 business days of approval.

Bespoke and custom-made products are excluded from the right of withdrawal, as specified in our terms and conditions.

Contact

For any questions regarding payments, invoicing, or B2B terms, our team is available at:

Murano Shutters Inc.
Email: store@muranoshutters.com
Address: S Hope Street, Los Angeles, CA 90015 – USA

You can also visit our contact page or browse our FAQ for quick answers.