Shipping policy

Last updated: June 1, 2026

At Murano Shutters Inc., every piece travels from the hands of Venetian master glassmakers to your home. This page outlines everything you need to know about shipping methods, delivery times, costs, and international customs responsibilities.

Where we ship from

Orders are dispatched from our operational warehouse on the island of Murano,Italy, or from our logistics hub in Los Angeles, CA, depending on product availability and order type.

Handcrafted Murano glass lighting — including chandeliers, sconces, ceiling lights, table and floor lamps — is shipped directly from Murano, Italy.

Custom rugs, bespoke mirrors, and other made-to-order pieces may be dispatched from Italy, India , Nepal or Los Angeles depending on production logistics.

Shipping destinations

Murano Shutters Inc. ships worldwide.

We deliver to private residences, design studios, architecture firms, boutique hotels, and hospitality and contract projects globally.

For large-scale or multi-item contract & hospitality orders, dedicated logistics arrangements are available. Contact us at store@muranoshutters.com to discuss your project requirements.

Delivery times

Delivery times vary depending on the product type, destination country, and order specifications.

Standard products (in stock):

Italy and European Union: 3–10 business days
United States and Canada: 3–10 business days
Rest of the world: 3–10 business days

Bespoke and custom orders — including custom chandeliers, custom mirrors, custom rugs, and custom wallpaper:

Production time will be specified in the written quote
Delivery is estimated from the date production is completed and shipment confirmed

Note: all delivery times are estimates and are not guaranteed. Murano Shutters Inc. is not responsible for delays attributable to carriers, customs procedures, or force majeure events.

Shipping methods and packaging

All pieces are packed with the utmost care to ensure they arrive in perfect condition.

Murano glass items are individually wrapped, cushioned, and secured in custom reinforced packaging designed to protect fragile handcrafted glass during international transit.

For particularly large or delicate pieces — such as multi-tier chandeliers or oversized Venetian mirrors — specialised crating and white-glove delivery options are available on request.

Shipping is handled through selected international couriers and freight partners with experience in the transport of high-value luxury goods.

Shipping costs

Shipping costs are calculated at checkout based on destination, package dimensions, and weight.

For bespoke commissions and B2B supply agreements, shipping costs will be detailed in the written quote.

Important: for orders requiring specialised crating or white-glove delivery, an additional logistics fee may apply. This will always be communicated and agreed upon before shipment.

International shipments and customs

For international shipments outside the United States or Italy, the following apply:

Customs duties, import taxes, and any other charges due in the destination country are the sole responsibility of the buyer
Murano Shutters Inc. is not responsible for delays arising from customs clearance procedures
All shipments are accompanied by accurate commercial documentation, including declared value and product descriptions, in compliance with international trade regulations

Note: customs processing times vary significantly by country and are outside our control. We recommend checking the import regulations of your country before placing an order.

For any questions regarding international shipping, contact us at store@muranoshutters.com.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and carrier details.

You can use this information to monitor your shipment directly on the carrier's website.

If you experience any issues with tracking or delivery, our team is available at store@muranoshutters.com.

Damaged or lost shipments

Despite our careful packaging standards, damage during transit can occasionally occur.

If your order arrives damaged, please:

Do not discard the packaging — photographs of both the packaging and the damaged item are required
Contact us at store@muranoshutters.com within 48 hours of delivery
Attach your order number and photographic documentation

We will assess each case individually and arrange repair, replacement, or refund in accordance with our returns policy.

In the event of a lost shipment, please contact us and we will open an investigation with the carrier on your behalf.

Bespoke and B2B shipping

For trade partners, interior designers, architects, and hospitality operators managing large or multi-location projects, we offer tailored shipping solutions.

Visit the architects and interior designers and contract & hospitality pages, or contact us directly to discuss logistics for your project.

For information on payment terms related to shipping costs, consult our payment policy.

Contact

For any questions regarding shipping, delivery, or logistics, our team is available at:

Murano Shutters Inc.
Email: store@muranoshutters.com
Address: S Hope Street, Los Angeles, CA 90015 – USA

You can also visit our contact page or browse our FAQ for quick answers.