Refund policy

How returns work at Murano Shutters

Purchasing a piece of Murano artistic glass is a significant decision. We want you to make it with full confidence, knowing exactly what happens if something does not go as expected.

Every chandelier, every sconce, every vase we ship is a one-of-a-kind piece, mouth-blown by master glassmakers on the island of Murano. For this reason, we ask you to read the following conditions carefully before completing your order.

The 48-hour inspection window

For all orders shipped via express courier or in-home delivery service, you have 48 hours from delivery to inspect your purchase.

If you notice an issue - transit damage, a discrepancy from the description, or a piece that does not match what you ordered - you must contact us within this window to be eligible for a return.

Please note: once 48 hours have elapsed from delivery, the sale is considered final.

How to initiate a return

To request a return, write to store@muranoshutters.com including:

• Your order number (found in your confirmation email)

• The reason for your request

• Your phone number

• Clear photographs of the piece and its packaging, in case of damage

Our team will respond to you personally as soon as possible.

Exceptions & final sale items

Local pickup or direct delivery: If you collect the piece in person, or through a representative, the sale is considered final from the moment you take possession of the item. You must inspect the piece at the time of pickup and, if unsatisfied, refuse it on the spot. Do not take it home: contact our team immediately.

Bespoke pieces and custom commissions: All made-to-order pieces - custom chandeliers, bespoke sconces, contract projects - are excluded from the right of return. The very nature of a commissioned piece, designed and produced exclusively for you, makes the sale irrevocable. We encourage you to review every detail carefully before confirming your order: we are available for any clarification before production begins.

Shipping costs & refunds

For approved returns, outbound and return shipping costs - including any professional packing charges - are the buyer's responsibility and will be deducted from the refunded amount.

Items must be shipped back within three business days of receiving the return label, in the same condition in which they were delivered.

Please note: any damage that occurs while the piece is in the buyer's possession may result in a deduction from the refund.

For international orders, customs duties and import taxes remain the buyer's responsibility.

A note on mouth-blown glass

Every piece of Murano artistic glass presents natural variations in colour, texture, and form: these are the authentic signature of handcrafted work, not defects. Before purchasing, we encourage you to review all product images carefully and to contact us with any questions about the specific characteristics of a piece.

Returns - frequently asked questions

What is Murano Shutters' return policy?
You have 48 hours from delivery to inspect your order and report any issues. After this window, the sale is final.

How do I start a return?
Write to store@muranoshutters.com with your order number, reason for return, phone number, and - in case of damage - photographs of the piece and its packaging.

When will I receive my refund?
Once processed, the refund is credited to your original payment method within 3–5 business days, depending on your bank's processing times.

Who pays for return shipping?
Outbound and return shipping costs are the buyer's responsibility and will be deducted from the refunded amount.

Can I return a piece I collected in person?
No. For local pickups, the sale is final as soon as you take possession of the piece. Always inspect it before leaving.

Are bespoke pieces refundable?
No. All made-to-order items are excluded from the right of return.

What does the buyer guarantee cover?
We act on your behalf if the piece does not arrive, arrives damaged in transit, or is significantly different from what was described. Contact us within 48 hours of delivery.

For any enquiry, we are at your disposal:
📧 store@muranoshutters.com
📞 +1 (213) 259-9730